Aug 24 2013, 3:19am CDT | by PR.com
Franconia, NH, August 24, 2013 --(PR.com)-- Independent research evaluation shows the most significant factor in a real-world evaluation of a service: its quality of experience. Quality of experience comes from a services fitness for purpose (meeting business requirements) and fitness for use (meeting user needs.)
According to FY/c, "Delighters have the highest combined scores for Fitness for Purpose and Fitness for Use. Delighter's deliver superior functionality and enablement, empowering users to make the most of service features. These services meet or exceed business business technical functional requirements, and fully enable users to meet their goals.
Seven attributes distinguish Delighters: (1) balance of fitness for purpose and fitness for use; (2) performs required functions reliably, accurately and consistently; (3) willingly and promptly provides assistance to access its functionality; (4) delivers on promises, and demonstrates assurance though competence, courtesy, credibility, continuity and security; (5) enables users to achieve their goals through ease of use, and its features, tangibles and design contribute to a shortened learning curve; (6) fosters positive engagement through easy access, good communication, customer understanding and personalized attention; and (7) inspires loyalty in its customers and users.
This Cloud Experience Leaderboard is part of a larger research report and should be considered in the context of the entire report. The full FY/c research report titled "Intacct Service Quality Report: Benchmarks and Actionable Selection Guidelines" is available at http://www.findyourcloud.com/Reports/SaaS/Accounting/Bookkeeping/Intacct/
About the Cloud Experience Leaderboard
The FY/c Cloud Experience Leaderboard presents a snapshot of a service marketplace based on service quality of experience. It depicts FY/c analysis of how cloud computing services perform against service-centric quality of experience criteria.
Located in New Hampshire, USA, FY/c is a leading voice in the field of cloud computing service quality — conducting state-of-the-art research, evaluating cloud computing services and markets of all types, and guiding critical selection decisions to improve the bottom line of today's cloud-powered businesses. FY/c research answers the question "how does this cloud computing service actually perform?" It does this through a Research 2.0 approach: highly automated, systematic reviews that ensure relevant, fresh, and bias-free reports showing what one can truly expect from cloud computing services.
Disclaimer: FY/c doesn't endorse any service or service provider presented in its research publications, nor does FY/c advise cloud business consumers to select only those providers with the highest scores. FY/c research publications reflect algorithmically created evaluations made at the time of its production, and shouldn't be construed as statements of fact. FY/c disclaims all warranties, expressed or implied, with respect to its research, including all warranties of merchantability or fitness for a particular purpose.
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