360° Coverage : ISPreview Survey Discovers Unhappiness with UK Telecoms Engineers

1 Updates

ISPreview Survey Discovers Unhappiness with UK Telecoms Engineers

Nov 6 2013, 3:20am CST | by PR.com

The latest monthly ISPreview.co.uk survey has claimed that 89% of respondents in the United Kingdom have at some point needed the services of a telecoms engineer to resolve one of their broadband or phone problems, although more than two thirds said the issue had not been not fixed to their satisfaction.

London, United Kingdom, November 06, 2013 --(PR.com)-- Consumer broadband and phone engineers, most of whom are dispatched by BT's Openreach division or Virgin Media in the United Kingdom, often...

Filed under: news

YouTube Videos

 
 
 

42 weeks ago

ISPreview Survey Discovers Unhappiness with UK Telecoms Engineers

Nov 6 2013, 3:20am CST | by PR.com

The latest monthly ISPreview.co.uk survey has claimed that 89% of respondents in the United Kingdom have at some point needed the services of a telecoms engineer to resolve one of their broadband or phone problems, although more than two thirds said the issue had not been not fixed to their satisfaction.

London, United Kingdom, November 06, 2013 --(PR.com)-- Consumer broadband and phone engineers, most of whom are dispatched by BT's Openreach division or Virgin Media in the United Kingdom, often receive a lot of flak for failing to fix problems, causing new difficulties or missing appointments. Now a new survey of 1,534 UK-based Internet users by ISPreview.co.uk has attempted to shed a little more light on the situation.

The research found that the majority of people (89%) have at some point in time needed to call out an engineer to resolve one of their Internet or phone problems. Furthermore 72% of respondents have had to request an engineer three times or more in the past 3 years to fix a fault and sadly 76% were unhappy with the outcome of such visits.

Thankfully most people didn't have to wait long for an engineer to visit with 81.6% saying that they waited around 5 working days for one to arrive. In the grander scheme of things this isn't too bad, especially with the national operator (BT Openreach) being distracted by the roll-out of superfast broadband (FTTC/P) services.

Question: How long after the request did you have to wait for the last engineer visit (pick closest)?

5 Working Days - 81.6%
I never had an engineer - 10.9%
10 Working Days - 4.1%
15 Working Days+ - 3.3%

"The performance of telecoms engineers clearly leaves much to be desired and that’s when they do eventually turn up," said ISPreview.co.uk's Founder, Mark Jackson. "On the other hand telecoms networks are notoriously complicated and often difficult to diagnose. Problems like this can then be exasperated by criminal theft of cable and extreme weather, such as flooding or heavy snow, which frequently forces engineers to delay other work as they refocus upon core repairs."

"It's our belief that telecoms operators, Ofcom (regulator) and ISPs must all share some responsibility for improving the current system. Better communication with end-users, greater flexibility for booking appointments, improved consumer engagement over compensation for mistakes or delays and stiffer quality standards would go a long way to lifting satisfaction. At the same time it should be said that home broadband services will always play second fiddle to the more expensive business lines and their strong service level agreements," concluded Mark Jackson.

Ofcom are currently said to be reviewing Openreach's quality of service and this process is due to conclude during early 2014.

Contact Information:
ISPreview.co.uk
Mark Jackson
440163278234
Contact via Email
www.ispreview.co.uk

Read the full story here: http://www.pr.com/press-release/525742

Press Release Distributed by PR.com

Source: PR.com

 

Don't miss ...

 

blog comments powered by Disqus

Latest stories

Nepal, India to hold energy talks
Kathmandu, Sep 2 (IANS) Officials from Nepal and India will be meeting in New Delhi Wednesday and Thursday to hold talks on the much-touted Power Trade Agreement (PTA) between the energy-starved nations.
 
 
Kala-azar free India by 2015: Harsh Vardhan
Pat Sep 2 (IANS) Health Minister Harsh Vardhan Monday said that India aims to eliminate dreaded vector-borne disease kala-azar by 2015.
 
 
Cannabis could be as addictive as drugs
New York, Sep 2 (IANS) As more people are able to obtain and consume cannabis legally for medical and, in some states in the US, recreational use, people are less likely to perceive it as addictive or harmful. But a research study proves otherwise.
 
 
New sensor to detect tiny, individual nano-particles
Washington, Sep 2 (IANS) In a major breakthrough, a team of researchers has developed a new sensor that can detect and count nano-particles, at sizes as small as ten nano-metres, one at a time.
 
 
 

Latest from the Network

Scoreboard of England's innings against India
Birmingham, Sep 2 (IANS) Scoreboard of England's innings against India in the fourth ODI of the five-match cricket series at Edgbaston here Tuesday. England Alastair Cook c Raina b Kumar 9 Alex Hales b Kumar 6 Gary...
Read more on Sport Balla
 
Saudi Arabia arrests 88 on terrorism charges
Riyadh, Sep 2 (IANS) Saudi Arabia's interior ministry has in the last few days arrested 88 people on terrorism charges in different parts of the country, media reported Tuesday. Of the total, three are Yemenis, one of...
Read more on Politics Balla
 
British deputy PM questions arrest of parents' saving kid
L0ondon, Sep 2 (IANS) British deputy prime minister has come in support of a campaign which seeks to to allow the parents of cancer patient Ashya King to be reunited with their five-year-old son, a media report said...
Read more on Politics Balla
 
US drone attacks Al Shabaab leader's home in Somalia
Nairobi, Sep 2 (IANS/EFE) A US drone targeted the home of the leader of the Al Qaeda-affiliated Al Shabaab terrorist organisation, Ahmed Abdi Godane, in Somalia, Somali officials told the media Tuesday. According to...
Read more on Politics Balla
 
Nepal, India to hold energy talks
Kathmandu, Sep 2 (IANS) Officials from Nepal and India will be meeting in New Delhi Wednesday and Thursday to hold talks on the much-touted Power Trade Agreement (PTA) between the energy-starved nations. According to...
Read more on Business Balla
 
Kala-azar free India by 2015: Harsh Vardhan
Pat Sep 2 (IANS) Health Minister Harsh Vardhan Monday said that India aims to eliminate dreaded vector-borne disease kala-azar by 2015. "We are confident to eliminate kala-azar by 2015 with a new road map," Harsh...
Read more on Business Balla
 
UN to probe Israeli offensive against Gaza
Ramallah, Sep 2 (IANS) A senior Palestinian diplomat announced Tuesday that a UN inquiry committee will arrive in the Gaza Strip in October to probe the 50-day Israeli offensive on the Gaza Strip. "We were officially...
Read more on Politics Balla
 
India and Japan will steer the 21st century: Modi
Tokyo, Sep 2 (IANS) Prime Minister Narendra Modi Tuesday said India and Japan's friendship will determine the course of the 21st century. "There is no doubt that the 21st century belongs to Asia. But India and Japan's...
Read more on Politics Balla
 
Spears opens up about ex-boyfriend's infidelity
Los Angeles, Sep 2 (IANS) Singer Britney Spears, who recently split from her boyfriend David Lucado, addressed the infidelity issue for the first time during her show in Las Vegas. "So I know you know my boyfriend...
Read more on Celebrity Balla
 
Cannabis could be as addictive as drugs
New York, Sep 2 (IANS) As more people are able to obtain and consume cannabis legally for medical and, in some states in the US, recreational use, people are less likely to perceive it as addictive or harmful. But a...
Read more on Apple Balla