360° Coverage : ISPreview Survey Discovers Unhappiness with UK Telecoms Engineers

1 Updates

ISPreview Survey Discovers Unhappiness with UK Telecoms Engineers

Nov 6 2013, 3:20am CST | by PR.com

The latest monthly ISPreview.co.uk survey has claimed that 89% of respondents in the United Kingdom have at some point needed the services of a telecoms engineer to resolve one of their broadband or phone problems, although more than two thirds said the issue had not been not fixed to their satisfaction.

London, United Kingdom, November 06, 2013 --(PR.com)-- Consumer broadband and phone engineers, most of whom are dispatched by BT's Openreach division or Virgin Media in the United Kingdom, often...

Filed under: news

YouTube Videos

 
 
 

49 weeks ago

ISPreview Survey Discovers Unhappiness with UK Telecoms Engineers

Nov 6 2013, 3:20am CST | by PR.com

The latest monthly ISPreview.co.uk survey has claimed that 89% of respondents in the United Kingdom have at some point needed the services of a telecoms engineer to resolve one of their broadband or phone problems, although more than two thirds said the issue had not been not fixed to their satisfaction.

London, United Kingdom, November 06, 2013 --(PR.com)-- Consumer broadband and phone engineers, most of whom are dispatched by BT's Openreach division or Virgin Media in the United Kingdom, often receive a lot of flak for failing to fix problems, causing new difficulties or missing appointments. Now a new survey of 1,534 UK-based Internet users by ISPreview.co.uk has attempted to shed a little more light on the situation.

The research found that the majority of people (89%) have at some point in time needed to call out an engineer to resolve one of their Internet or phone problems. Furthermore 72% of respondents have had to request an engineer three times or more in the past 3 years to fix a fault and sadly 76% were unhappy with the outcome of such visits.

Thankfully most people didn't have to wait long for an engineer to visit with 81.6% saying that they waited around 5 working days for one to arrive. In the grander scheme of things this isn't too bad, especially with the national operator (BT Openreach) being distracted by the roll-out of superfast broadband (FTTC/P) services.

Question: How long after the request did you have to wait for the last engineer visit (pick closest)?

5 Working Days - 81.6%
I never had an engineer - 10.9%
10 Working Days - 4.1%
15 Working Days+ - 3.3%

"The performance of telecoms engineers clearly leaves much to be desired and that’s when they do eventually turn up," said ISPreview.co.uk's Founder, Mark Jackson. "On the other hand telecoms networks are notoriously complicated and often difficult to diagnose. Problems like this can then be exasperated by criminal theft of cable and extreme weather, such as flooding or heavy snow, which frequently forces engineers to delay other work as they refocus upon core repairs."

"It's our belief that telecoms operators, Ofcom (regulator) and ISPs must all share some responsibility for improving the current system. Better communication with end-users, greater flexibility for booking appointments, improved consumer engagement over compensation for mistakes or delays and stiffer quality standards would go a long way to lifting satisfaction. At the same time it should be said that home broadband services will always play second fiddle to the more expensive business lines and their strong service level agreements," concluded Mark Jackson.

Ofcom are currently said to be reviewing Openreach's quality of service and this process is due to conclude during early 2014.

Contact Information:
ISPreview.co.uk
Mark Jackson
440163278234
Contact via Email
www.ispreview.co.uk

Read the full story here: http://www.pr.com/press-release/525742

Press Release Distributed by PR.com

Source: PR.com

 

Don't miss ...

 

blog comments powered by Disqus

Latest stories

Obama gives calming message, says US prepared for Ebola
Washington, Oct 19 (IANS/EFE) US President Barack Obama delivered a calming message to Americans Saturday following the alarm sparked by the first two Ebola infections in the country, and said the nation is "prepared" to ward off an outbreak of the virus."
 
 
EU drops anti-subsidy probe against Chinese telecom equipment
Brussels, Oct 19 (IANS) The European Union(EU) and China in Brussels Saturday reached a consensus on EU's dropping of anti-subsidy probe against Chinese wireless communications equipment, Chinese officials said.
 
 
Egypt inks deal with firms to dredge New Suez Canal
Cairo, Oct 19 (IANS) Egypt has signed two contracts with a consortium of six international firms for the dredging work of the New Suez Canal alongside the original one, head of the canal authority Mohab Memish said Saturday.
 
 
Spanish nurse infected with Ebola continues to improve
Madrid, Oct 18 (IANS) The health of Teresa Romero, the 44-year-old nursing auxiliary who was the first person to be infected with the Ebola virus outside of Africa, continues to improve, Spanish media reported Saturday.
 
 
 

Latest from the Network

Bush shoe-tossing painting hits record at Doha auction
Doha, Oct 15 (IANS/EFE) A controversial painting by Iranian artist Mahmud Obaidi, depicting an Iraqi journalist throwing shoe in 2008 at then US president George W. Bush, was sold for $62,500 at a Sotheby's auction in...
Read more on Celebrity Balla
 
US offers $45 mn bounty for eight terror leaders
Washington, Oct 15 (IANS) The US said Tuesday it is offering rewards totalling up to 45 million dollars for information on eight key leaders of the Al Qaeda in the Arabian Peninsula (AQAP) terrorist organisation. The...
Read more on Politics Balla
 
UNSC extends peacekeeping mission's term in Abyei
United Nations, Oct 15 (IANS) The UN Security Council (UNSC) has renewed the mandate of the UN peacekeeping mission in the Abyei border region between Sudan and South Sudan. In an unanimously adopted resolution, the...
Read more on Politics Balla
 
Ebola cases in West Africa could reach 10,000 per week: WHO
Geneva, Oct 15 (IANS) The World Health Organisation (WHO) has warned that the Ebola epidemic in West Africa could reach 5,000 to 10,000 cases per week by the first week of December. "Quite frankly, ladies and...
Read more on Business Balla
 
Turkey, Singapore sign strategic partnership agreement
Ankara, Oct 15 (IANS) Turkey and Singapore have signed a strategic partnership agreement to boost economic, political and cultural cooperation, as well as security collaboration, during the official visit of...
Read more on Politics Balla
 
Christina Aguilera is returning to 'The Voice' USA
Christina Aguilera will return to 'The Voice' USA next year. The 'Your Body' hitmaker, who previously shared a rotating spot on the judging panel with Shakira, has been replaced by Gwen Stefani this season as she is...
Read more on Celebrity Balla
 
Kesha's music producer hits back
Kesha is being countersued by her record company boss, Dr. Luke. The 41-year-old music producer, who runs Kemosabe Records, claims the 27-year-old 'Tik Tok' singer is a liar and is trying to extort him after she accused...
Read more on Celebrity Balla
 
Jason Derulo won't get back together with Jordin Sparks
Jason Derulo insists his split from Jordin Sparks is permanent. The 'Talk Dirty' hitmaker, who recently ended his relationship with the 'No Air' singer after three years of dating, has ruled out getting back together...
Read more on Celebrity Balla
 
Josh Groban feels 'very lucky' to be dating Kat Dennings
Josh Groban feels ''very lucky'' to be dating Kat Dennings. The 'Brave' hitmaker was very nervous before singing in front of the '2 Broke Girls' actress for the first time at the Carousel of Hope Ball in Beverly Hills,...
Read more on Celebrity Balla
 
Australian Richard Flanagan wins 2014 Man Booker prize
London, Oct 15 (IANS) The first Man Booker prize to allow American nominees was Tuesday night won by an Australian, with Richard Flanagan triumphing for a novel of love and war that tells the harrowing stories of...
Read more on Celebrity Balla