360° Coverage : XCom Global Upgrades Customer Service to Include 24-Hour Toll-...

XCom Global Upgrades Customer Service to Include 24-Hour Toll-Free Phone Support

International wireless leader expands global phone support hours and improves service.

Nov 20 2013, 8:00am CST | by PR.com

San Diego, CA, November 20, 2013 --(PR.com)-- XCom Global, Inc., a leading provider of reliable 3G/4G wireless Internet access rental services for international travelers, announced today it is launching 24-hour toll-free phone support for international travelers around the world.

“We brought on Joe Fennell, a 20 year wireless industry veteran, as our Chief Operating Officer (COO) earlier this year to streamline operations,” said Seiji Nishimura, founder and CEO, XCom Global, Inc. “Under his leadership, we have made the customer experience our highest priority. To this end, we have been working hard to improve our support. Since our customers are spread out across the globe, there is likely to be someone using our service in every time zone at every moment of the day. That is why 24/7 phone support is so important and we are pleased to be able to provide this level of accessibility.”

Customers in need of assistance can call XCom Global toll-free from 37 major countries around the world at any time of the day. Email support is still being provided at tech@xcomglobal.com. Facebook, Twitter, and other social media networks are also closely monitored for inquiries. All of the support options and contact information are provided on the XCom Global Support page (http://www.xcomglobal.com/support-2).

XCom Global has negotiated discounted rates in over 175 countries so they can offer travelers international data plans at a low fixed rate. Travelers arrange for their coverage before they set out on their trip so they can have an affordable data connection upon arrival by simply powering up their XCom Global Mobile Hotspot. The mobile hotspot is battery powered, fits in your pocket, and connects to 3G/4G wireless networks. It provides private and secure Internet access for up to ten devices using the latest in security technology, including WPA2 and IPSEC for VPN pass-through. Since the service is a flat-fee rental, travelers have the comfort of knowing the exact cost of staying connected and can avoid counting megabytes or incurring expensive roaming fees.

About XCom Global, Inc.
Headquartered in San Diego, Calif., XCom Global, Inc. is a leader in providing easy access to low-cost, flat-rate, high-speed, secure, wireless Internet access rental services to business and leisure travelers. The company offers broad worldwide coverage at rates substantially below standard international roaming charges. XCom Global is a U.S. subsidiary of an established Japanese company that has been in the forefront of providing travelers with innovative wireless communications services since 1995. For more information, please visit www.xcomglobal.com, call 877-520-8242 or contact us at info@xcomglobal.com. In addition, get updates and travel tips by connecting with us on Facebook and Twitter.

Contact Information:
XCom Global, Inc.
Seiji Nishimura
858-222-8242
Contact via Email
www.xcomglobal.com
Media Contact:
Cynthia Guiang
CG Communications
858-793-2471

Read the full story here: http://www.pr.com/press-release/528555

Press Release Distributed by PR.com

Source: PR.com

 
 
 

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