360° Coverage : XCom Global Upgrades Customer Service to Include 24-Hour Toll-...

XCom Global Upgrades Customer Service to Include 24-Hour Toll-Free Phone Support

International wireless leader expands global phone support hours and improves service.

Nov 20 2013, 8:00am CST | by PR.com

San Diego, CA, November 20, 2013 --(PR.com)-- XCom Global, Inc., a leading provider of reliable 3G/4G wireless Internet access rental services for international travelers, announced today it is launching 24-hour toll-free phone support for international travelers around the world.

“We brought on Joe Fennell, a 20 year wireless industry veteran, as our Chief Operating Officer (COO) earlier this year to streamline operations,” said Seiji Nishimura, founder and CEO, XCom Global, Inc. “Under his leadership, we have made the customer experience our highest priority. To this end, we have been working hard to improve our support. Since our customers are spread out across the globe, there is likely to be someone using our service in every time zone at every moment of the day. That is why 24/7 phone support is so important and we are pleased to be able to provide this level of accessibility.”

Customers in need of assistance can call XCom Global toll-free from 37 major countries around the world at any time of the day. Email support is still being provided at tech@xcomglobal.com. Facebook, Twitter, and other social media networks are also closely monitored for inquiries. All of the support options and contact information are provided on the XCom Global Support page (http://www.xcomglobal.com/support-2).

XCom Global has negotiated discounted rates in over 175 countries so they can offer travelers international data plans at a low fixed rate. Travelers arrange for their coverage before they set out on their trip so they can have an affordable data connection upon arrival by simply powering up their XCom Global Mobile Hotspot. The mobile hotspot is battery powered, fits in your pocket, and connects to 3G/4G wireless networks. It provides private and secure Internet access for up to ten devices using the latest in security technology, including WPA2 and IPSEC for VPN pass-through. Since the service is a flat-fee rental, travelers have the comfort of knowing the exact cost of staying connected and can avoid counting megabytes or incurring expensive roaming fees.

About XCom Global, Inc.
Headquartered in San Diego, Calif., XCom Global, Inc. is a leader in providing easy access to low-cost, flat-rate, high-speed, secure, wireless Internet access rental services to business and leisure travelers. The company offers broad worldwide coverage at rates substantially below standard international roaming charges. XCom Global is a U.S. subsidiary of an established Japanese company that has been in the forefront of providing travelers with innovative wireless communications services since 1995. For more information, please visit www.xcomglobal.com, call 877-520-8242 or contact us at info@xcomglobal.com. In addition, get updates and travel tips by connecting with us on Facebook and Twitter.

Contact Information:
XCom Global, Inc.
Seiji Nishimura
858-222-8242
Contact via Email
www.xcomglobal.com
Media Contact:
Cynthia Guiang
CG Communications
858-793-2471

Read the full story here: http://www.pr.com/press-release/528555

Press Release Distributed by PR.com

Source: PR.com

 
 
 

blog comments powered by Disqus

Latest stories

Wearables that go beyond the Apple Watch
Wearables that go beyond the Apple Watch
Apple Watch is going to open a new chapter in wearables, but where is the future?
 
 
Russia allows buffalo meat imports from India
Moscow, Dec 4 (IANS/TASS) Russia has allowed imports of buffalo meat from India, the country's veterinary regulator said Thursday.
 
 
New guidelines for prostate cancer testing
Melbourne, Dec 4 (IANS) Prostate cancer checks in Australia are set to improve after cancer agencies and health experts reached an agreement on new testing guidelines at the World Cancer Congress (WCC) currently being held in Melbourne.
 
 
Australian researcher discovers first artwork by early human
Sydney, Dec 4 (IANS) An Australian researcher has discovered what is believed to be the first artwork created by a human.
 
 
 

Latest from the Network

Australian researcher discovers first artwork by early human
Sydney, Dec 4 (IANS) An Australian researcher has discovered what is believed to be the first artwork created by a human. The simple zigzag pattern found on a fossilized shell from the Indonesian island of Java has...
Read more on Celebrity Balla
 
Insects compete with rats to clear garbage
New York, Dec 4 (IANS) Insects play a very important role in cleaning up cities and they compete with other pests like rats and pigeons in their endeavour, a study has said. Scientists sampled arthropods - such as...
Read more on Business Balla
 
School headmaster shot dead in Pakistan
Islamabad, Dec 4 (IANS) Unidentified gunmen Thursday killed the headmaster of a private school in Pakistan's Balochistan province. Police officials said the armed men opened fire at the vehicle of Zahid Ali,...
Read more on Politics Balla
 
Four more bodies recovered from sunken South Korean ship
Seoul, Dec 4 (IANS) Four more bodies were recovered Thursday from a sunken South Korean fishing ship in the Bering Sea, the foreign ministry here said. This increased the toll to 16, including six South Koreans and 10...
Read more on Politics Balla
 
Lesbian couple asked to desist in London restaurant
London, Dec 4 (IANS) A lesbian couple in a London restaurant was asked to desist by a staff member, who asked them to "stop what you are doing". Lydia Cawson, 29, said that she and her girlfriend were asked by a staff...
Read more on Politics Balla
 
Oxford Dictionaries to add 1,000 new words
London, Dec 4 (IANS) 'Mamil' (middle-aged man in Lycra), 'silvertail' (a person who is socially prominent or who displays social aspirations) and 'crony capitalism' are among the 1,000 new words to be added to...
Read more on Celebrity Balla
 
Oceans play key role in global 'warming hiatus'
London, Dec 4 (IANS) Increased heat uptake across three oceans - North Atlantic, the Southern Ocean and Equatorial Pacific Ocean - is the likely cause of the 'warming hiatus' -- the current decade-long slowdown in...
Read more on Politics Balla
 
Novel imaging to identify if TB drugs are working
Washington, Dec 4 (IANS) Tuberculosis patients who are not cured of the infection can develop multi-drug resistant TB and have to take as many as six drugs for two years. Now, researchers at University of Pittsburgh...
Read more on Business Balla
 
PM makes first appointment to High Court of Australia
Canberra, Dec 4 (IANS) Prime Minister Tony Abbott's government Thursday appointed former Victorian Supreme Court judge Geoffrey Nettle as the next Justice of the High Court of Australia. Attorney General George...
Read more on Politics Balla
 
18 suspected militants killed in Pakistan airstrikes
Islamabad, Dec 4 (IANS) At least 18 suspected militants were killed Thursday in airstrikes conducted by Pakistan Air Force fighter jets in North Waziristan. According to officials, the airstrikes were conducted in...
Read more on Politics Balla