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B2B Customer Service And The Anti-Amazon: Delivering Books For Authors (And Not By Drone)
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B2B Customer Service And The Anti-Amazon: Delivering Books For Authors (And Not By Drone)

Dec 24 2013, 3:32pm CST | by

As a customer service/experience consultant and speaker, my feeling is that great customer service is great customer service, period.  It’s humans — and the systems and technology created by those...

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37 weeks ago

B2B Customer Service And The Anti-Amazon: Delivering Books For Authors (And Not By Drone)

Dec 24 2013, 3:32pm CST | by

As a customer service/experience consultant and speaker, my feeling is that great customer service is great customer service, period.  It’s humans — and the systems and technology created by those humans — helping humans.

Source: Forbes Business

 
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2

2 weeks ago

Khazanah throws MAS RM6b lifeline

Aug 29 2014 5:01pm CDT | Source: Business Times Singapore

August 30, 2014 1:15 AMKHAZANAH Nasional will inject RM6 billion (SS$2.4 billion) over three years to resuscitate loss-making Malaysia Airlines (MAS) under a recovery plan that includes even an Act of Parliament. Other key moves are migrating its operations, assets and liabilities to a new company (NewCo) and slashing the workforce of 20,000 by 30 ...
Source: Business Times Singapore   Full article at: Business Times Singapore
 

 
Update
1

2 weeks ago

MAS posts loss of RM307m for Q2

Aug 28 2014 5:00pm CDT | Source: Business Times Singapore

August 29, 2014 1:13 AMMALAYSIA Airlines (MAS) registered a loss of RM307 million (S$122 million) for the second quarter to end-June, but warned of worse to come in the second half when the "full financial impact of the double trag ...
Source: Business Times Singapore   Full article at: Business Times Singapore
 

 

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