B2B Customer Service And The Anti-Amazon: Delivering Books For Authors (And Not By Drone)

Dec 24 2013, 3:32pm CST | by

B2B Customer Service And The Anti-Amazon: Delivering Books For Authors (And Not By Drone)
Photo Credit: Forbes Business

As a customer service/experience consultant and speaker, my feeling is that great customer service is great customer service, period.  It’s humans — and the systems and technology created by those humans — helping humans.

Source: Forbes Business

 
 

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