360° Coverage : Mood And Engagement Are Contagious

2 Updates
Mood And Engagement Are Contagious
Photo Credit: Forbes Business

Mood And Engagement Are Contagious

Apr 2 2014, 10:28pm CDT | by

I used to think that my attitude and engagement affected me, but not other people. I could come to work in a bad mood or frustrated with work and if I did not tell anybody, no one would know. In my...

Filed under: news

 
 
 

29 weeks ago

Mood And Engagement Are Contagious

Apr 2 2014, 10:28pm CDT | by

I used to think that my attitude and engagement affected me, but not other people. I could come to work in a bad mood or frustrated with work and if I did not tell anybody, no one would know. In my experience, most people suppose that employees are simply required to perform their job well and not make any big mistakes. Some might say, “It’s not my employer’s business whether I am enthused and happy or depressed and despondent, as long as I do my job.” In many ways I thought my emotions were locked up inside. However, the evidence is compelling that emotions are as contagious as a cold or the flu. They spread freely to others in an organization.

Mood is Contagious
/>
While it is true that job performance is important, there is a compelling body of research to show the ways a person’s mood impacts those around them. In a recent study by Fowler and Christakis, researchers looked at the impact of happiness or sadness on friends. They constructed a social network by connecting one friend to another friend and then measured the happiness or sadness of each person in the network. They found that:

  • If you have a friend that is happy, the probability that you will be happier goes up by 25%.
  • Happy friends cluster together, sad friends cluster together.

The problem with a person who lacks energy and enthusiasm is that their mood impacts others. They can bring others down or pick them up. Most people who are sick work hard not to spread their germs and infect others. But moods are even more infectious than germs.

My own experience shows this is true. A few years ago I was scheduled for a meeting with a CEO. The group I was working with came in early to plan our presentation. After we started our meeting someone came to the door and announced that our meeting with the CEO had been canceled. I asked why. The answer was, “It’s not a good day!” I said, “how do you know?”, to which he replied, “everybody knows!”

Engagement is Contagious
/>
Recently, I did some research where I looked at the level of engagement of leaders and compared it to the level of engagement of their direct reports. Intuitively one would assume that if my boss is unengaged it does not necessarily mean my own disengagement would follow. But it turns out that 38% of leaders in the bottom quartile for personal engagement have direct report groups who are also in the bottom quartile.

Thirty-six percent of leaders in the top quartile have direct report groups who are in the top quartile as well. It’s not a surprise that the attitude of a boss impacts my attitude in the same way I am influenced by the happiness of my friends./>/>

Leaders’ Moods and Engagement are Highly Contagious
/>
So let’s look at this fact from a leadership perspective. What we know about leaders is that on the whole they have far more influence on the moods of others than friends. When we looked at leaders who were uninspiring and who have Fatal Flaws, we found that employees who worked for them were only at the 9th percentile in terms of satisfaction and commitment. This basically means that they hated their jobs and were constantly frustrated at work. We also found that 51% of the people in that group were thinking of quitting.

Every Interaction Counts
Since doing this research, I have begun thinking about the fact that every interaction I have with other people can be inspiring and building, or discouraging and frustrating. We can build others up or tear them down. Many people have the impression that most of their interactions with others don’t really count, or that they are neutral. They believe there are a few times that something they say is important, and they only need to be on the top of their game for the special occasions that count. The more I look at the data and my own interactions with others, the more I am convinced that everything counts, and that neutral interactions actually negative impact results./>

Leaders need to be aware that every interaction can make a difference, every meeting can be inspiring, and every discussion can create a stronger commitment. When leaders understand this, they start to take advantage of every interaction. They look for ways to encourage, support, build and inspire. They become aware of the mood they bring to the office and the implications of being discouraged, angry or tired.  They understand they have tremendous influence with other people and that every interaction counts.

How is Your Mood Impacting Your Employees?
Do you have examples of how your mood has affected your employees? Or maybe a leader has affected your mood? Do you agree/disagree? Feel free to join the discussion on Twitter, Facebook, or LinkedIn./>

How to Communicate Effectively at Work

 
Update
2

7 weeks ago

Khazanah throws MAS RM6b lifeline

Aug 29 2014 5:01pm CDT | Source: Business Times Singapore

August 30, 2014 1:15 AMKHAZANAH Nasional will inject RM6 billion (SS$2.4 billion) over three years to resuscitate loss-making Malaysia Airlines (MAS) under a recovery plan that includes even an Act of Parliament. Other key moves are migrating its operations, assets and liabilities to a new company (NewCo) and slashing the workforce of 20,000 by 3 ...
Source: Business Times Singapore   Full article at: Business Times Singapore
 

 
Update
1

7 weeks ago

MAS posts loss of RM307m for Q2

Aug 28 2014 5:00pm CDT | Source: Business Times Singapore

August 29, 2014 1:13 AMMALAYSIA Airlines (MAS) registered a loss of RM307 million (S$122 million) for the second quarter to end-June, but warned of worse to come in the second half when the "full financial impact of the d ...
Source: Business Times Singapore   Full article at: Business Times Singapore
 

 

Don't miss ...

 

<a href="/latest_stories/all/all/30" rel="author">Forbes</a>
Forbes is among the most trusted resources for the world's business and investment leaders, providing them the uncompromising commentary, concise analysis, relevant tools and real-time reporting they need to succeed at work, profit from investing and have fun with the rewards of winning.

 

blog comments powered by Disqus

Latest stories

Ebola not to upset Africa's overall growth: IMF
Harare, Oct 23 (IANS) The Ebola outbreak in West Africa, which has claimed 4,500 lives, will have minimum impact on continent's overall growth, a top International Monetary Fund (IMF) official said Thursday.
 
 
Second MERS case reported in Qatar
Doha, Oct 23 (IANS) A 43-year-old man in Qatar has tested positive for Middle East Respiratory Syndrome (MERS) in the second confirmed case of the deadly virus in 10 days, media reported Thursday.
 
 
OPEC daily basket price falls again
Vienna, Oct 23 (IANS/WAM) The basket of 12 crude oils of the Organization of Petroleum Exporting Countries (OPEC) closed at $81.94 a barrel Wednesday compared to $82.09 Tuesday, the OPEC Secretariat said.
 
 
Music therapy reduces depression in kids, adolescents
London, Oct 23 (IANS) Music therapy reduces depression in children and adolescents with behavioural and emotional problems, a study found.
 
 
 

Latest from the Network

Second MERS case reported in Qatar
Doha, Oct 23 (IANS) A 43-year-old man in Qatar has tested positive for Middle East Respiratory Syndrome (MERS) in the second confirmed case of the deadly virus in 10 days, media reported Thursday. The patient had...
Read more on Business Balla
 
Two people die in Pakistan bomb blast
Islamabad, Oct 23 (IANS) At least two people were killed and 12 others injured in an explosion that took place in Pakistan's Balochistan province Thursday, media reported. The bomb was planted on a motorcycle, Dawn...
Read more on Politics Balla
 
Trott extends contract with Warwickshire till 2017
London, Oct 23 (IANS) England batsman Jonathan Trott, whose mental issues led to his abrupt departure from last winter's Ashes tour, has confirmed his successful comeback to competitive cricket by signing a new three-...
Read more on Sport Balla
 
Srikanth, Kashyap big movers in BWF rankings
Kuala Lumpur, Oct 23 (IANS) Indian men shuttlers Kidambi Srikanth and Parupalli Kashyap jumped seven places each in the latest Badminton World Federation (BWF) rankings released Thursday while Olympic bronze medallist...
Read more on Sport Balla
 
Alvin Stardust dead
London, Oct 23 (IANS) English singer Alvin Stardust died after a short illness. He was 72. Stardust's manager confirmed the news about his demise Thursday, reports mirror.co.uk. He was recently diagnosed with...
Read more on Celebrity Balla
 
Indian man reunited with family after 40 years
Dubai, Oct 23 (IANS) An Indian man, who had disappeared from his hometown in Kerala nearly 40 years ago, has been found by his family at a hospital in Dubai in the UAE, a newspaper report said. Now in his 60s, Abdulla...
Read more on Politics Balla
 
Srikanth, Kashyap, Saina rise in world rankings
Kala Lumpur, Oct 23 (IANS) Indian men shuttlers Kidambi Srikanth and Parupalli Kashyap jumped seven places each in the latest released Badminton World Federation (BWF) rankings Thursday while Olympic bronze medallist...
Read more on Sport Balla
 
Flintoff signs for Big Bash side Brisbane Heat
Brisbane, Oct 23 (IANS) Former England captain and all-rounder Andrew Flintoff, who retired from international cricket in 2009, Wednesday confirmed that he will play for Brisbane Heat in the Big Bash League (BBL) this...
Read more on Sport Balla
 
OPEC daily basket price falls again
Vienna, Oct 23 (IANS/WAM) The basket of 12 crude oils of the Organization of Petroleum Exporting Countries (OPEC) closed at $81.94 a barrel Wednesday compared to $82.09 Tuesday, the OPEC Secretariat said. The new OPEC...
Read more on Business Balla
 
Lopez to sign multi-million dollar deal?
Los Angeles, Oct 23 (IANS) Singer-actress Jennifer Lopez is reportedly in the final stages of securing a multi-million dollar deal to perform in Las Vegas. The 45-year-old is being offered $350,000 per show at The...
Read more on Celebrity Balla